Terms of Use for Bonus Points

These Terms of Use for Bonus Points (hereinafter referred to as the "Terms") are an integral part of the Loyalty Program of the following entities (hereinafter collectively referred to as the "Sellers"):
  • IE "Trusov Vladimir Ivanovich", address: Almaty, 115 Zheltoksan ave.;
  • IE "Gordiyuk Alexander Mikhailovich", address: Almaty, 127 Shevchenko st.;
  • IE "Tsoy Dmitry Lavrentievich", address: Almaty, Aksai-1A microdistrict, building 11/2;
  • LLP "B-4", address: Almaty, Aksai-1A microdistrict, building 11/2.
The Terms define the procedure for accruing and using Bonus Points on the Sellers' Platform. The Buyer agrees to these Terms simultaneously with joining the Sellers' Loyalty Program.

1. Terms and Definitions

All capitalized terms used in this agreement shall have the following meanings:
  • "Platform" – a software segment intended for the remote sale of food products, prepared meals, beverages, and other goods of a similar and auxiliary nature on the Internet, located at the following addresses:
    • Website: https://basilic.kz
    • Mobile application for "Android" operating systems: https://play.google.com/store/apps/details?id=com.riselogic.dm.basilic
    • Mobile application for "iOS" operating systems: https://apps.apple.com/us/app/basilic-территория-вкусной-еды/id1491150285
  • "Platform Owner" – LLC "Nazad v buduschee" (INN: 7839494297, OGRN: 1147847127757), which grants the Seller the right to use the Platform under a simple (non-exclusive) license, in accordance with a separately concluded agreement.
  • "Bonus Points" – a virtual conventional unit that provides the Buyer with the opportunity to use it to receive a reward, including, in the cases described in the Terms, when purchasing Goods. Bonuses have no cash value and do not grant the right to receive them in cash equivalent.
  • "Promotion" – a marketing incentive event, the fulfillment of the conditions of which entitles the Buyer to receive a reward, including in the form of Bonus Points. The terms of each Promotion are individual and are published on the Platform and/or in the Personal Account.
  • "Goods" – food products, meals, beverages, and other goods of a similar and auxiliary nature, as well as services related to their sale, including delivery services.
  • "Loyalty Program" – a set of terms determining the participation of Buyers in the Seller's loyalty program.
  • "Personal Account" – a personal page of a registered Buyer on the Platform, intended for using the functionality of the Platform.

2. General Provisions on Bonus Points

2.1. Bonus Points may be provided to the Buyer as incentives within the framework of promotions held by the Seller, its loyalty programs, as well as in other cases at the Seller's discretion (for example, to maintain the Buyer's loyalty to the Platform).
2.2. Each Buyer has a point account. Information about it is available in the Buyer's Personal Account.
2.3. Unless explicitly provided otherwise, when purchasing Goods via the Platform, the Buyer may apply Bonus Points to receive a discount on the cost of the Goods at the rate of 1 Point = a discount of 1 ₸ (tenge).
2.4. The number of Points available for use in relation to each purchased Good is fixed and calculated automatically, based on the total number of available Points, including taking into account the limitations established by these Terms. The Buyer does not have the option to choose a different number of Points to use for a discount on the Goods at their own discretion; they can either use (deduct) the Bonus Points or decline to use (deduct) them.
2.5. The following restrictions apply to the deduction of Points:
  • 2.5.1. Bonus Points can be used by the Buyer to receive a discount of up to 50% of the cost of the goods, while the minimum amount that the Buyer will have to pay for each Good is 1 ₸ (tenge).
  • 2.5.2. The terms of marketing promotions may provide for other restrictions on the deduction of Points received by Buyers within the framework of these promotions. The Seller shall notify the Buyer of such restrictions by publishing information on the Platform and/or in the Personal Account, or via an electronic message using the contact details provided by the Buyer.
2.6. Bonus points cannot be used to obtain discounts on certain categories of goods (works, services, property rights) if such restrictions are established by the Seller within the framework of ongoing promotions.
2.7. Bonus points accrued unlawfully or erroneously are subject to cancellation.

3. Procedure for Cancellation of Points

3.1. The Seller has the right to cancel the Buyer's Bonus Points without prior notice if the Seller has grounds to qualify the Buyer's actions as an abuse of rights (Clause 5, Article 8 of the Civil Code of the Republic of Kazakhstan), or if it is revealed that Bonus Points were obtained unlawfully as a result of fraudulent or other unlawful actions by the Buyer.
3.2. If an order for Goods was canceled for any reason after the accrual of Bonus Points, the Bonus Points accrued for the canceled order shall be deducted from the Buyer's point account.
3.3. In the event of a return of defective Goods, Bonus Points shall be credited back to the Buyer's point account in the amount that was previously used when paying for the corresponding Goods.
3.4. Bonus points credited by the Seller to the Buyer's point account as an incentive to make purchases within a time period determined by the Seller, and not used by the Buyer within the specified time period, are subject to cancellation.
3.5. Bonus points may be deducted from the Buyer's bonus account if the Buyer fails to use the said points for three or more weeks (the "burning" of bonus points).

4. Miscellaneous

4.1. The Seller has the right to unilaterally amend these Terms at any time by publishing them on the Platform and/or in the Personal Account. The Buyer has the right to review the current version of the Terms.
4.2. The performance by the Buyer of actions aimed at accepting these Terms, receiving Bonus Points, participating in the Seller's promotions, or using Bonus Points on the Platform and/or in the Personal Account shall serve as confirmation of the Buyer's proper familiarization and agreement with these Terms.
4.3. All notifications, messages, and other information stipulated by these Terms shall be sent to the Buyer on the Platform and/or in the Personal Account, or via an electronic message using the contact details provided by the Buyer.